Shipping policy
Shipping Policy
Thank you for shopping with Tola Lusi Troves. We are committed to delivering your order safely and as quickly as possible.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking details.
Shipping Time & Rates
United Kingdom
- Standard Shipping: 2–4 business days
- Shipping cost: Calculated at checkout (or Free over £50)
International Shipping
- Delivery time: 5–10 business days (may vary depending on location)
- Shipping cost: Calculated at checkout
Please note: International orders may be subject to customs fees or import duties, which are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery in real time.
Delays
While we aim to deliver within the estimated timeframes, delays may occasionally occur due to courier issues, customs processing, or high-demand periods.
Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 5 days of delivery at:
📧 tolalusitroves@gmail.com
We will work quickly to resolve the issue.
Contact Us
If you have any questions about your order, feel free to reach out:
📧 tolalusitroves@gmail.com
🌐 tolalusitroves.co.uk